RC Logger Service Desk

In order to streamline support requests to better serve you, we utilize an online support ticket system. Every request is assigned a unique ticket number which you may use to track the progress and response of your request online. For your reference the system provides complete archives and history of all your support requests. A valid email address is required to submit a ticket. Please review our warranty and replacement policy before submitting a new warranty claim request. Our Privacy Policy is available here or at RCLogger.Com.

Alternatively you may want to call our service phone at +852 2559 2662, generally available Mo.-Fr. from 10:00 am - 05:00 pm; GMT+8 excluding public holidays. For a full list of public holidays in Hong Kong please refer to This External Resource. Please allow our team to respond within 4 - 5 days. Our default response time are 96 hours.

NOTE: There is limited email support during weekends and during public holidays. Additional resources are located at the support section.
NEW: Share your feedback and questions with the on-line community. For technical questions you may want to visit our discussion forum.

EYE One Xtreme Resources
- RC EYE One Xtreme Forum
- RC EYE One Xtreme FAQ

EYE One / One S Resources
- RC EYE One Support Forum
- RC EYE One S Support Area

EYE NovaX 350 Resources
- RC EYE NovaX 350 Support Forum
- RC EYE NovaX 350 Video Library (Installations)
- RC EYE NovaX 350 Video Library (Calibrations)
- RC EYE NovaX 350 Video Library (EYE Control App)

EYE Navigator 250 Resources
- RC EYE Navigator 250 Support Forum
- RC EYE Navigator 250 Video Library

If you prefer to discontinue receiving product updates via our newsletter system you may unsubscribe your email address at RCLogger.Com or request your email address to be removed manually by sending your request to contact@rclogger.com. Alternatively you may contact us using our online contact form available here.

Open A New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

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Check Ticket Status

We provide archives and history of all your current and past support requests complete with responses.

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Be sure to browse our Frequently Asked Questions (FAQs), before opening a ticket.

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